At Thereforeog.com, our goal is for you to be delighted with every purchase from our Marketplace for Mindful Living. As a curated platform connecting you directly with independent "Original Organic" Vendors, each Vendor maintains their own specific Return & Refund Policy. We facilitate the connection, but the Vendor is directly responsible for product quality, shipping, and handling all returns and refunds.

1. How to Initiate a Return

• Contact the Vendor Directly: If you wish to return a product, you must first contact the
  vendor from whom you purchased the item. You can usually find the vendor's contact
  information on their storefront page on Thereforeog.com or within your order confirmation
  email.
• Provide Order Details: When contacting the Vendor, please include your order number, the
  item(s) you wish to return, and the reason for the return.
• Follow Vendor's Instructions: The Vendor will provide you with specific instructions on how to proceed with your return, including the return address, return authorization (if required), and any specific packaging requirements.

2. Vendor-Specific Return Policies

• Review Before Purchase: We strongly recommend that you review each individual Vendor's Return Policy before making a purchase. You can typically find this information on the product page, on the Vendor's dedicated storefront page, or within their shop policies section on Thereforeog.com.
• Variations: Vendor policies may vary regarding:
  o Return window (e.g., 7 days, 14 days, 30 days from delivery).
  o Eligibility for return (e.g., unworn, unused, original packaging, specific product types
      not eligible for return like perishables).
  o Refund method (e.g., full refund, store credit).
  o Restocking fees (if any).
  o Responsibility for return shipping costs.

3. Eligibility for Returns (General Guidelines)
 

While specific terms are set by the Vendor, most returns generally require:

• The item(s) must be in their original condition, unused, and with all original tags and
  packaging intact.
• Perishable items (e.g., fresh produce, certain foods) are often non-returnable unless
  defective or incorrect upon arrival. Please check the Vendor's policy carefully for these
  items.
• Proof of purchase (order number) is always required.

4. Refunds

• Once the Vendor receives and inspects your returned item(s), they will process your refund according to their stated policy.
• Refunds will be issued directly by the Vendor via the original payment method used for the
  purchase.
• Please allow [e.g., 5-10 business days] for the refund to appear in your account, as
  processing times may vary by bank or payment provider.

5. Damaged, Defective, or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please contact the Vendor
  immediately (ideally within [e.g., 24-48 hours] of delivery) with photos of the issue. The
  Vendor is responsible for resolving these issues promptly.

6. Thereforeog.com's Role in Disputes

• In the rare event that you are unable to resolve a return or refund issue directly with a
  Vendor, Thereforeog.com offers a dispute resolution service. Please contact our support
  team at [Your Support Email Address] with details of the issue, and we will mediate to help
  find a fair resolution.

7. Contact Information

• For any questions about our overall Return Policy or if you need assistance contacting a
  Vendor, please reach out to us at: hurshitha@thereforeog.com
• Disclaimer: Although each vendor has their own return policies which works according to
  their store, product and conditions applicable a that moment.